Language Of Battle Essays - English Grammar, Axiology, Ethics

Language of Battle The Language Battle In todays society there are two philosophical views that have become enemies and are constantly battling it out. These two views are from the prescriptivists and the descriptivists. The prescriptivists believe that there is a certain way that language should be written, and that language follows a certain set of rules believed to be prestigious. The descriptivists believe that language is described with the use of certain use of words and syntax. Since, todays society has had many technological advances many tend to lean more towards the descriptivists way of thinking. Many people believe that if a person has a higher educational level that they would most likely have a higher prestige in the way that they talked or presented themselves. In a survey that was recently taken on dialect 100% of the people said that the sentence The land was given to Susan and me. Is correct. The prescriptivists way of thinking prevailed in this form of dialect. One sentence that made most people think was This is the play in which he preformed in. The prescriptivists point of view was put into play in this situation. Only 40% of the people picked up on the fact that this sentence ended with a preposition and 60% said that there was nothing wrong and that is how they would say it. The other speech form that was most diverse was the plural of you. The prescriptivists say that the correct answer is you all. Only 30% of the people got this question right. The most common was the answer yall by 40% of the people. 20% of the people said you guys and 10% said your. Again wi th educational level the descriptivists way seems to prevail. Since the times have changed so much with all the technological advances language has changed in time too. As people started to age the answers started to be very different. On the question that asked what is the name of the object that a baby is brought home in from the hospital if it had wheels and could be taken for a walk. I found that the age groups from 15-20, 21-30, and 31-40 100% called it a stroller. In the 41-50 age group 50% said buggy and 50% called it a pram. The older people in the 60+ group 100% called it a carriage. The term carriage is one that is a lot older and not used very often. When asked, what utensil is used to fry food in? The older 60+ age group 100% said it was called a skillet, but the other age groups referr

Sophies World essays

Sophies World essays REMARKABLE... a whimsical and ingenious mystery novel that also happens to be the history of Philosophy. Jostein Gaarder made his Norwegian literary debut in 1986 with a collection of short stories, followed by two young adult novels. In 1990 he received the Norwegian Literary Critics Award and the Ministry of Cultural and Scientific affairs Literary Prize for his book The Solitaire Mystery. Mr. Gaarder taught high school philosophy for eleven years in Norway, giving him a strong basis for writing Sophies World, his first book to be published in English. After its three-year spot at number one on Norways bestseller list, it has held the same status in Great Britain, Germany, and France also appearing on bestseller lists in Italy, Spain, Canada, Denmark, Sweden, and the United States. In Sophies World, Jostein Gaarder twines the history of philosophy with the supernatural antics of Alice in Wonderland. The main character is a girl named Sophie Admunsen, the novels namesake. Sophie is fourteen years old, and lives in Norway with her mother and all of the animals in her Garden. She is soon joined by the mysterious Alberto Knox, first through correspondence, and then linked by a full-scale philosophy course he has chosen her for. He seems to have lived forever, with the ability to bring magic and supernatural lessons into her life. Alberto is old, kind, extremely wise, and cloaked in mystery for much of the novel. It is difficult to explain the relationship between all of the main characters outside of explaining the plot. Sophie and Alberto are the initial main characters. Sophie comes home from school to find a white envelope addressed to her. Who are you? Where does the world come from? This begins her thinking about the major questions of existence, and then the philosophy course began. Alberto is not physically revealed until late in the first quarter of the novel. Throu...

Science Fiction Short Story Essay Example | Topics and Well Written Essays - 1750 words

Science Fiction Short Story - Essay Example His devotion for his work has resulted to him sacrificing even his own time for his family. There were moments that he felt he was ready to give up and move on, but agency work runs through his veins. And every time he attempts to leave the agency, another much more interesting and intriguing case comes up and he feels compelled to return to do the job he has been trained to do. After having served the FBI for more than half his life, Richard is determined to leave it all behind to concentrate more on his personal life. In the meantime, he has to face what could perhaps be the most challenging task he would ever encounter. At the FBI Headquarters in Washington DC, a laboratory is being maintained where extensive studies regarding aliens and other non-human creatures is continuously being done. The Sanctuary, a maximum-security area, stores specimen from what is perceived to be over 50 alien races. The FBI delivers to this area every proof of alien life that would come to their attention. This laboratory also holds classified information regarding confirmed sightings and proof of humankind’s interaction with creatures from out-of-this-world. Very few have access to this area and scientists who are assigned to The Sanctuary are committed to serving their mission for the rest of their lives. Otherwise, Scientists who need to return to the ‘outside world’ undergo a process in which their memories are erased and the information taken out from their memory are stored as a software which may be transferred to another person. Only five of FBI’s top ranking Directors know of the existence of The Sanctuary and these very same persons have the task of maintaining the operations of this laboratory. They are likewise in charge of maintaining the confidentiality of this laboratory. For decades now, the US government has yet to arrive at clear conclusions regarding the existence of creatures from outer space. It is now year 2085, and technology has advanced

Organisational Learning and Knowledge Management at General Electric Essay

Organisational Learning and Knowledge Management at General Electric - Essay Example This is much higher than the industry average, due largely to the knowledge management systems in place at this multi-national enterprise. General Electric is a top-down, centralized management hierarchy with divisional management reporting to executive leadership at company headquarters, led by Chairman Jeffrey Immelt. In order to establish appropriate cost control and generalized leadership controls, the company requires this centralized organizational structure due to the interdependence between all divisions and the high volume of employees at GE. The centralized nature of General Electric somewhat confounds the traditionalist viewpoint of knowledge management systems, as it is generally recognised that in order to effectively manage knowledge, employees must be more interactive in decision-making through autonomous learning and job role functioning (Davenport, Jarvenpaa, and Beers, 1996; Swan, Scarbrough and Robertson, 2002). The centralized structure of General Electric is what prompted analysis of this particular business case as it defies the argument that a decentralized structure ensures more efficient knowledge management processes. In order to manage knowledge and promote organizational learning, GE relies on technology, experiential learning processes, the SECI model promoted by Nonaka, and bounded rationality as key approaches to facilitate KM practices. GE is governed by leadership that understands the complexities of multi-national business operations. Offers Jack Welch, previous CEO of GE, â€Å"you can’t manage what you can’t measure† (Seymour 2008: 28). Time constraints, the practical market environment and its unpredictability in certain markets, and the differing cultural dimensions of diverse employee populations create difficulty in creating concrete and time-sensitive decisions without recognizing the boundaries associated with rational decision-making. Thus, GE’s approach to knowledge management is based on p racticality rather than ideology which drives aspects of its cultural development focus and short-term business objective planning. This report highlights the knowledge management and learning practices at GE with a focus on the systems in place to promote such activities. GE cultures, systems, structure, and practices General Electric follows the SECI model which focuses on the relationship between socialization, externalization, combination, and internalization. Despite its centralized hierarchy, General Electric prides itself on its commitment to building positive interpersonal relationships between management and employees, building a culture of innovation, cooperation, team work, and loyalty. Thus, against the SECI model, GE is most closely focused on socialization in order to effectively manage knowledge and promote organizational learning. The knowledge that resides within GE is largely tacit, this being the knowledge that is largely intangible and attached closely to individ ual implicit expertise (Dinur 2011).

Pepsico Swot Analysis Essay Example for Free

Pepsico Swot Analysis Essay When making any investment decision, it is important for a potential investor to gain insight into the company. An evaluation of the company’s strengths, weaknesses, opportunities, and threats will help the investor determine if the venture is worth going into (Nickels, McHugh McHugh, 2010). It also provides details about the internal status of the business and the future growth to expect in the future. SWOT Analysis Conducting a SWOT analysis of PepsiCo will help the company determine where change is possible. If the company is at a turning point, an inventory of its strengths and weaknesses can reveal possibilities. The identified strengths can be built on and used to their full potential and makes can be made to reduce the weaknesses. Potential problems that need to be addressed or at least recognized are identified. It will help PepsiCo discover what it does well, could improve, whether they are making the most of the opportunities around them, and whether there are any changes in the market that may require changes in the business (Nickels et al., 2010). Strengths PepsiCo has a diverse product portfolio that includes foods, snacks, and beverages with annual revenue of over $66 billion. The PepsiCo brands such as Pepsi, Gatorade, Tropicana, Mountain Dew, Lay’s, Aquafina, Sierra Mist, Fritos, and Quaker stand for quality and are well recognized household names. These brands generate over $1 billion each in annual global sales revenue which gives PepsiCo an advantage over its competition that have limited product line (â€Å"Brands,† 2012). Lower sales in one product line because of unforeseeable circumstances can be offset with promoting sales from another product line. PepsiCo’s geographical footprint is another strength of the organization. It currently operates in more than 200 countries worldwide which provides PepsiCo with diverse income sources. In 2011, only 50% of the company’s revenue came from the United States but this did not impact PepsiCo’s overall revenue growth because of the company’s increasing revenue from other parts of the world like Asia, Russia, Europe, and Latin America (â€Å"The Power of PepsiCo,† 2012). Weaknesses With the diverse portfolio of PepsiCo, not all products produced by this  company bear it name and its holdings are still seen by the public as separate entities, not as parts of PepsiCo. Its branding is not obvious and not easily recognized and this is hurting the image of the company. One of its most popular brands, Gatorade, recently changed its name to multiple sub-brands such as â€Å"G Prime 01,† and â€Å"G Series Pro 03 Recover† (Edwards, 2011). PepsiCo is gradually losing its credibility because of its lack of stability in management. The company has a high turnover rate and in the last four years, 26 senior marketing managers have resigned and those that are still with PepsiCo have been moved from one brand to another or from one division to another (Edwards, 2012). The revenue of PepsiCo is over dependent on sales to Wal-Mart. In 2011, approximately 18% of PepsiCo’s North American net revenue was from sales to Wal-Mart (including Sam’s Club). As a result PepsiCo is highly influenced with the business strategies of Wal-Mart (â€Å"The Power of PepsiCo,† 2011). Opportunities PepsiCo is investing its resources by expanding its operation in emerging foreign markets like China and Russia and developing continents like Africa. With the company’s recent purchase of Wimm-Bill-Dann, a Russian food and beverage company with huge market shares in dairy and juice products, PepsiCo will expand greatly its presence in Eastern Europe and Central Asia and is expected to increase its annual sales revenue by $5 billion (â€Å"Pepsi Absorbs Wimm,† 2011). PepsiCo recently signed a partnership agreement with Theo Muller, a German dairy company to sell its dairy products in the US starting with yogurt. PepsiCo will also invest in research to create new dairy products for the US market. This is a great opportunity for PepsiCo to increase its future revenue because it is predicted that annual revenue of $9 billion will be generated by 2016 with nearly 100 million American households expected to buy yogurt products (Steinberg, 2012). Threats PepsiCo faces a strong competition from The Coca-Cola Company, its primary competitor in the carbonated beverage category. These two companies have  had a long history of rivalry since the 1800s with Coca-Cola has a leader for most of the period. PepsiCo recently lost its five-year partnership deal with Dunkin’ Brands to Coca-Cola. Coca-Cola products will now be offered in 7,000 Dunkin’ brands outlets instead of PepsiCo products. In January 2012, Dunkin’ Brands announced the plan to double their outlet stores to 14,000 over the next 20 years. This is a huge revenue loss for PepsiCo (Fisher, 2012). Also in 2010, Diet Coke overtook Pepsi to become the second largest soda brand in the Unites States behind Coke, moving Pepsi to third (Theodore, 2012). There has been a steady decline in carbonated drink sales for the past seven years in the US with total sales dropping one percent in 2011. Americans are now turning to healthier food and drinks like bottled waters to avoid the high sugar contents in soda (â€Å"Soda Sales Fall,† 2012). Even with the diverse portfolio of PepsiCo, this decline in sales of carbonated soda drinks will have a negative impact on its total revenue. United States federal, State, and local laws and other regulatory authority in foreign countries could have a negative impact on the sales and profitability of PepsiCo. PepsiCo’s marketing, manufacturing, and distribution of its products can be affected as a result of what the government dictates. Also Governmental agencies that exist where PepsiCo operates can impose new labeling, accounting standards, product requirement, marketing practices, and taxation requirement. In California, PepsiCo is required to post a warning label on any product sold that contains a substance that the state has found to cause cancer or birth defect. If this type of law is enacted in other states or foreign countries, it would affect the sales of PepsiCo products (â€Å"The Power of PepsiCo,† 2011). Investor Analysis As a result of the SWOT analysis, investing in PepsiCo would yield a positive return on investment. The analysis shows a strong company with increase in earnings for the past five years. PepsiCo’s increasing presence in developing countries is most relevant in the decision to invest. With nearly 72% of the world’s processed food consumption in 2050 predicted to be  happening in developing countries because of increase in population, this will give PepsiCo a competitive edge. Internal and External Stakeholders The success or failure of PepsiCo is determined by how the wants and needs of its internal and external stakeholders are met. The internal stakeholders of PepsiCo are associates, shareholders, and board of directors. The external stakeholders of PepsiCo are consumers, local and foreign communities, retail and food service customers, partners, suppliers, and competitors. PepsiCo meets the needs of its associates by providing a supportive and empowering workplace. The company helps its employees to succeed by helping them develop the skills needed to increase the growth of the company (â€Å"Talent Sustainability,† 2012). The need of the shareholders of PepsiCo is met by striving to deliver top of the line financial performance and providing a high return on their investment (â€Å"Performance,† 2012). In 2011, the dividends paid to PepsiCo’s shareholders was six percent higher than 2010 ((â€Å"The Power of PepsiCo,† 2011). PepsiCo provides its consumers with a diverse list of products that delivers affordability and great taste. The company has recently begun offering consumers a wide range of healthy foods and beverages. Current products are constantly been improved and new products created to meet the changing needs of consumers (â€Å"Stakeholders Engagement,† 2012). Local jobs are created in the developing countries that PepsiCo operates in. PepsiCo provides support for education through PepsiCo Foundation grants. The company is working to protect the water resources they have used in India and working with nonprofit organizations to promote sustainable agricultural practices (â€Å"Stakeholders Engagement’† 2012). Products are delivered directly to retail and food service customers such as grocery stores, gas stations, restaurants, and vending machines. PepsiCo  also assist these stakeholders with marketing services that contributes to the customers’ growth and profit (â€Å"Stakeholders Engagement,† 2012). Conclusion A company’s strength, weaknesses, opportunities, and threats must be analyzed to determine the potential of the return on investment. Even with its weaknesses, PepsiCo is a strong company with earnings growth over the past five years, and has enough cash on hand to maintain its operation. With the new initiatives that PepsiCo is working on, such as expanding its market into developing countries and providing healthier options to its consumers, the company will be able to meet the needs of its stakeholders. References Brands. (2012) Retrieved from http://www.pepsico.com/Brands.html Diet Mountain Dew, Brisk and Starbucks Ready-T0-Drink Beverages Grow to the Billion-Dollar Brands for PepsiCo. (2012, January 26) Retrieved from http://seekingalpha.com/news-article/2139612-diet-mountain-dew-brisk-and-starbucks-ready-to-drink-beverages-grow-to-be-billion-dollar-brands-for-pepsico Edwards, J. (2011, June 22). Pepsi Just Can’t Stop Pulling the Tab After Shaking Up Management. Retrieved from http://www.cbsnews.com/8301-505123_162-42749107/pepsi-just-cant-stop-pulling-the-tab-after-shaking-up-management/ Edwards, J. (2012, May 10). How Pepsi Management Shuffles Led To Sales Collapse. Retrieved from http://www.businessinsider.com/how-pepsis-management-shuffles-led-to-sales-collapse-2012-5?op=1 Fisher, B. (2012, June 12). Pepsi loses Dunkin, Eyes Emerging Markets. Retrieved from http://beta.fool.com/bobbyfisher/2012/06/12/pepsi-loses-dunkin-eyes-emerging-markets/5599/?logvisit=ysource=eptcnnlnk0000001 Nickels, W. G., McHugh, J. M., McHugh, S. M. (2010). Understanding Business (9th ed.). New York, NY: McGraw-Hill/Irwin. Pepsi Absorbs Wimm-Bill-Dann. (2011) Retrieved from http://rt.com/business/news/pepsi-absorbs-wimm-bill-dann-333/ Performance. (2012) Retrieved from http://www.pepsico.com/Purpose/Performance-with-Purpose.html Stakeholder Engagement. (2012) Retrieved from http://www.pepsico.com/Purpose/Overview/Stakeholder-Engagement.html Steinberg, J. (2012, July 11). PepsiCo Expanding Its American Portfolio With Dairy Products. Retrieved from http://seekingalpha.com/article/714491-pepsico-expanding-its-american-portfolio-with-dairy-products Talent Sustainability. (2012) Retrieved from http://www.pepsico.com/Purpose/Talent-Sustainability.html The Power of PepsiCo – 2011 Annual Report. (2011) Retrieved from http://www.pepsico.com/annual11/downloads/pep_ar11_2011_annual_report.pdf Theodore, S. (2012, August 13). Diet Coke Enters A New Decade: The Carbonated Soft Drink Brand Has Come A Long Way. Retrieved from http://www.mintel.com/blog/diet-coke-enters-new-decade-carbonated-soft-drink-brand-has-come-long-way Tomlinson, S. (2012, March 3). Soda Sales Fall Faster As Americans Turn To Healthier Options. Retrieved from http://www.dailymail.co.uk/news/article-2118291/Soda-sales-fall-faster-Americans-turn-healthier-options.html

Evaluating Coca Colas understanding of its Consumers Behaviour

Evaluating Coca Colas understanding of its Consumers Behaviour 1.0 Introduction A consumer is a person who spots a need or desire, and then looks for the best way to satisfy his or her need either by purchase or acquisition (Solomon et al, 2010). Consumer behaviour as defined by Solomon et al (2006) is the processes involved when individuals or groups select, purchase, use or dispose of products, services, ideas, or experiences to satisfy needs or desires. Customer retention is vital these days and organisations are looking for the best way to please and satisfy the interest of their consumers. According to Fill (2009), the understanding of the buyers behaviour makes marketing strategies and plan come out successful. The Coca-Cola Company is soft drink industry that has been able to build its brand loyalty with its consumers over its years of operation, despite the highly competitive market (Euromonitor, 2010). But this success would not have been realistic without understanding who the consumer is, what the consumer needs and how the consumer behaves. The Econo mic recession was a trying time for companies which led to the closures of some and loss for majority, the soft drink industry is not an exception and Coca- cola which falls under the soft drink industry will be analysed on how effective the management of their consumers was to in ensuring their survival in the recession. 1.1 A brief summary of The Coca- Cola operations The Coca-Cola Company (TCCC) is the largest manufacturer, distributor and marketer of non alcoholic beverage, concentrates and syrups in the world. Coca-cola has a portfolio of more than 3,300 beverages, from diet and regular sparkling beverages to still beverages such as 100 percent fruit juices and fruit drinks, waters, sports and energy drinks, teas and coffees, and milk-and soy-based beverages, which are now sold in more than 200 countries in the world. (Coca-cola, 2010). Coca- cola first got to Britain in the year 1900, after Charles Candler brought a jug of syrup along on a visit to England. Soon after, in the early 1920s, it went on sale at the London Coliseum and in Selfridges. Since then coca-cola Britain has come up with innovative soft drinks namely: Coca-cola; Diet Coke; Coca-cola zero; Sprite; Sprite zero; Fanta;Fanta Zero; 5 Alive; Schweppes; Schweppes zero; Powerade; Powerade zero; Kia ora; Kia ora(no added sugar); Dr. Pepper; Dr. Pepper zero; Lilt; Lilt Zero; Oasis; Oasis extra light; Glaceau vitamin water and Relentless. (Coca-cola, 2010) With about 4,650 employees, Coca-cola GB claims to have sold 228million cases in 2008. Pic. 1.1 The Coca-Cola Company Great Britain brands Available on this link- http://www.coca-cola.co.uk/brands/ 1.2 An overview of the soft drink industry in Great Britain Mintel (2010) stated that close to one-quarter of companies in the UK soft drinks market is growing at more than 10% per year. Some of the main players in the UK soft drink industry include Coca-cola, Pepsi cola UK, Tropical UK, Nestle UK etc to mention but a few. The British Soft Drinks Associations 2010 UK Soft Drinks Report found that the overall market grew by 1.7% in 2009, with total consumption reaching 14,140 million litres, at a retail value of  £13.224 billion (Mintel, 2010). The British Soft Drinks Assocaition (2010) stated that it was encouraging to see that the soft drinks market was holding up during the economic downturn. According to M intel (2010), for the second year running, Coca-cola topped interbrands best global brands table, placing it above its competitors in the soft drink industry. The coca-cola company has continued to focus on expanding its business through taking tactical places in niche soft drinks producers, by purchasing a stake in UK smoothie produce r, Innocent Drinks (Euromonitor, 2010). 1.3 The recession in United Kingdom Recessions occur during the down or contraction phase of the business cycle. The term business cycle refers to the familiar ups and downs of economic activity. (Pearce and Michael 2006). Furthermore, Pearce and Micheal (2006) opined that recessions cause significant declines in resources available to the firm because customers spend less, lenders lend less, and competitive rivalry increases. Initially, the behaviour of consumers changes during recessions. They have less money to spend and cut back personal spending in response to the overall decline in economic activity. Industrial and business customers may become disloyal, demand renegotiated contract terms, and alter purchase patterns. Also by Pride and Ferrell (1995), recession is a stage in the business cycle during which unemployment rises and total buying power declines, stifling both consumers and business peopless propensity to spend. The UK economy was growing faster than the average for the Euro zone throughout most of this decade. However, an abrupt slowdown began in 2008 and the economy entered a recession in the third quarter. According to Euromonitor (2010), real gross domestic profit fell by 4.9% in 2009, making this the UKs longest post-war recession. The UK has been harder hit than many countries because of its large financial sector. The fiscal position has deteriorated over the past several years. The deficit was pushed even higher as a result of the bailout of large banks. The number of unemployed also rose by 50% during the recession with 800,000 jobs being lost (Euromonitor, 2010). The recession led to business closures, job losses and a lack of employment opportunities in the UK (Athey, 2009). This first global recession in the new era of globalization, started in the US, spread to Europe, and eventually became global; its the worst economic crisis since the great depression. (Stiglitz and Joseph, 2 009). 1.4 The Coca-Cola Company and the recession TCCCs gross profit margin decreased to 64.2 percent in 2009 from 64.4 percent in 2008, primarily due to foreign currency fluctuations, adverse geographic mix as a result of expansion in their up and coming markets, current focus to steer better reasonable initiatives across different major markets and unfavourable channel and marketing mix in some certain markets. (Coca-Cola, 2010). Even though there was a slight decrease (0.2%) in their profit margin compared to the previous year, TCCC arguably performed well despite the economic downturn. The unit case volume in TCCC is one of the measures of the fundamental strength of the company because it helps to measure progress at their consumer level. In Europe, the sales volume of year ended 2009 versus year ended 2008 shows that the unit case volume in Europe decreased 1 percent, caused mainly by the ongoing hard macroeconomic situations in most part of Europe. These hard macroeconomic conditions influenced major markets and caused a decline in the unit case volume of 8 percent in South and Eastern Europe, 4 percent in Iberia and 2 percent in Germany. The volume declines in these markets were partially made up for by 6 percent unit case volume growth in France and 4 percent growth in Great Britain.(Coca-cola, 2010). Table 1.1- Financial result of The Coca-Cola Company Year Ended December 31, 2009 2008 2007 2006 2005 (In millions except per share data) SUMMARY OF OPERATIONS Net operating revenues $ 30,990 $ 31,944 $ 28,857 $ 24,088 $ 23,104 Net income attributable to shareholders 6,824 5,807 5, 981 5, 080 5, 872 GROSS PROFIT 19,902 20,570 18,451 GROSS PROFIT MARGIN 64.2% 64.4% 63.9% PER SHARE DATA Basic net income $ 2.95 $ 2.51 $ 2.59 $ 2.16 $ 2.04 Diluted net income 2.93 2.49 2.57 2.16 2.04 Cash dividends 1.64 1.52 1.36 1.24 1.12 BALANCE SHEET DATA Total assets $ 48,671 $ 40,519 $ 43,269 $ 29,963 $ 29,427 Long-term debt 5,059 2,781 3,277 1,314 1,154 1.5 Scope of Study The interest of this study lies mainly with The Coca-cola Company, focusing on Coca-cola Great Britain as the scope of study. This study also examines the level at which the recession affected the sales in coca-cola and the consumers attitude towards the purchase of coca-cola. CHAPTER TWO 2.0 Key Consumer Behaviour Aspects According to British Soft Drinks Association, (2010), Consumers are loyal to the drinks they know and trust but remain open to innovative products and brand extensions which meet their ever-evolving needs. The industrys ability to provide the public with a wide range of enjoyable and affordable drinks will ensure it remains resilient despite the tough economic climate. Three key consumer aspects have been carefully selected from Jiang (2010) as explained in the Consumer Behaviour Lectures; the following aspect of the consumer behaviour may have influenced the continuous purchase of coca-cola products despite the economic downturn- the buying process, Attitude formation and Motivation. 2.1 The Buying process A buying decision making process is the selection of an option from two or more alternative choices (Jiang, 2010). Coca-colas consumers can be explained in Consumer as a Problem Solver (Habitual Decision Maker). A habitual decision maker makes choices that are characterised by an impulse made with little effort and without conscious control (Solomon et al, 2006). Coca-colas brands are low involvement products and so require little information search. Most decisions made by people who consume coca-cola are with little or no conscious effort. Coca-cola consumers purchase Coke for example based on a habit that has been formed over time. Also the Evaluation of alternatives can be used to explain the brands resistance to the recession, much of the consumers effort that goes into a purchase decision develops at the stage in which a choice must be made from the accessible alternatives (Solomon et al, 2006). In many cases, there are a number of alternatives (such as water, soft drink or alcohol) a consumer could consider in satisfying a biogenic need, i.e. to conquer thirst. A consumer that has formed a habit overtime to purchase diet Coke for example will always have in mind a diet coke whenever hes thirsty. Branding can also be an influence on the evaluation of alternatives. In a survey of Global Brands, Inter Brand and Business Week identified the significance for companies to create communities around their products and services, which gives the customers the opportunity to feel as if they own the brand (Solomon et al, 2006). Fill (2009) also supported that as a brand becomes established with a buyer, so the psycholo gical benefits of ownership are preferred to competing offerings, and a form of relationship emerges Coke is not only seen as a drink by its consumers, but seen in the light of its heritage and relationship with them( Payne,2007). Brands also create impressions and strong feelings so much that when people see the coke bottle with its red label, and the content, people suddenly feel thirsty and the need to have a drink (Riesenbeck and Perrey, 2007) According to Mintel, (2010), the Interbrand ranked Coca-cola as the number one global brand in the year 2009 and 2010 respectively. Brands can influence a consumers choice in a decision making process, in a study conducted, 51percent of consumers preferred Pepsi over Coke , while in an open test, only 23percent preferred Pepsi over coke(Jenkinson, 1995). In my opinion, Coca-cola consumers have developed a relationship with the brand, which makes them to choose coca-colas brands amongst all other alternatives even in a recession. The econom ic downturn did not affect consumers choices, habits did not change despite the recession; coca-cola consumers did not change their product preferences because a habit has been formed over time. Table 2.1 Buying Decision making process Evaluations After purchase behaviour/feeling Involvement Information search Need recognition Need Purchase Decision Identity Alternatives Source- (Jiang, 2010) 2.2 Attitude Formation and change Attitude is a persons learned predisposition, tendency to respond to an object in a consistently favourable or unfavourable way (Allport, 1935) as cited by (Jiang, 2010). An attitude formed, lasts over a period of time, an attitude towards what a person eats or drink or developing an attitude towards different brands (such as drinking diet Coke rather than drinking diet Pepsi) or also having an attitude towards a general consumption pattern(such as eating twice to eating once in a day) (Solomon et al, 2006). The Utilitarian Function which is related to the basic principles of reward and punishment will be used to explain why TCCC was not entirely affected by recession. Attitudes are formed based on the presumed product qualities (either pleasure or pain) (Solomon et al, 2006). Attitudes influence a consumers decision making and the goal of a marketer is always to create a positive attitude towards a product or change existing attitudes (Fill, 2009). In a recent research conducted by TCCC to evaluate consumers attitudes towards its brands, it revealed that coca-cola is the brand most associated with happiness (Coca-cola, 2010). The result of the survey revealed that over a half of the people that participated in the research said its the taste that makes them smile others said sharing a bottle of coca-cola with family and friends can provide an opportunity to spend time together (Coca-cola, 2010). Coca-cola consumers have developed an attitude overtime, so the recession would not change their product preference but might just alter their consumption pattern (such as reducing the intake of one three bottles per day to two bottles per day). The theme of the TCCC also stresses straight forward benefits (Coca-cola.Open Happiness). TCCC develops strategies to penetrate their consumers lifestyle to pass a message. In order to promote Coca-Cola Zero (one of Coca-Colas brands),TCCC partnered with the Twentieth Century Fox and director Ja mes Camerons for his epic-adventure and blockbuster film Avatar. This promotional strategy helped to form an attitude towards Coca-Cola Zero and raise its awareness. They also use promotional activities and sponsorship of events such as the Olympic Torch Relay in 11 countries, and the Vancouver 2010 Olympic Winter Games(Coca-Cola 2010) and also Attitudes towards coca-cola could also be formed by the yearly coca-cola adverts, as supported by Pearce and Micheal (2006) aggressive marketing campaigns may be more effective during recessions, as competitors feeling the pinch might attempt to forestall losses by reducing their advertising. During the recession, TCCC, engaged in massive paid advertising to reinforce their brands in the minds of the consumers. Also towards the end of each year, coca-cola does an advert, using the Christmas theme to convey its message to its viewers. The viewers feelings about the context in which an advertisement appears can also influence brand attitudes (Solomon et al, 2006). Liking this Christmas themed adverts would naturally link us to Attitude Formation (three hierarchies of effects), Affect, Behaviour and Beliefs. Affect (like the brand), behaviour (buy the brand), belief (feel satisfied with the brand) or belief (create awareness of the brand), behaviour (buy the brand), affect (like the bra nd) or belief (create awareness of the brand), affect (like the brand), behaviour (buy the brand). Attitude formed over time influences a consumers purchase behaviour, in spite of the recession, it can be argued that the attitude of the coca-colas consumers did not change, and there was a continual process in consumers purchase pattern. Coca-cola was not so affected by the recession because of the consumers attitudes towards their products Table 2.2 Three Hierarchies of Effects Attitudes based on cognitive information processing Affect Attitudes based on behavioural learning processes Behaviour Behaviour Behaviour Beliefs vvv Beliefs vvv Beliefs vvv Attitudes based on hedonic consumption Affect Affect Source- (Jiang, 2010) 2.3 Motivation Motivation is the driving force within individuals that impels them to action, this driving force is produced by a state of tension which exists as the result of an unfilled need (Jaing 2010). Every action is done for a reason. Motivation refers to the process that cause people to behave as they do, motivation occurs when a need (Utilitarian-consumers practical benefits or Hedonic-consumers emotional benefits) is aroused that the consumers wishes to satisfy. The desired end- state is the consumers goal. The degree of arousal is called a drive (Solomon et al, 2006). The purpose of purchasing a drink would be to satisfy a biogenic need, i.e. to conquer thirst. For a consumer to now choose a diet coke because hes thirsty is called psychogenic. Coca-cola motivates its consumers through its themed message (Open Happiness), and this can be explained in the hedonic needs (Consumers emotional benefits) The survey TCCC conducted for their consumers shows that the taste of coca-cola makes them happy. What motivates a consumer might be different compared to the other consumer. A regular coke consumer willing to reduce his sugar consumption will be happy to switch to coke zero which has no sugar and less calories. Also viewing it from the Consumer involvement angle, TCCC also motivates its consumers by connecting with millions of them every day through their brands Facebook pages, Twitter and influential blogs, creating a dialogue that allows TCCC to build their brand assets and strengthen their consumer relationships. Solomon, (2006) defines involvement as a persons perceived relevance of the object based on his/her inherent needs, values, and interests. Through this Fans page on facebook, consumers can access their advertisements, Coca-Cola applications and downloads, and get live updates from the Company. Also TCCC involves their consumers through the Coca-Cola Freestyle, this makes the consumers beverage innovators by giving them choices and variety to make more than 1 00 different branded beverages at the touch of a button, this provides fun, and a relationship that connects the company with its consumers. (Coca-cola, 2010). TCCC motivates their consumers by associating with things that will be of interest to the consumers, for example; on their website is a calculator used for checking amount of calories and quantity of drinks consumed every week so as to help consumers monitor their calorie intake in having a healthy diet and lifestyle. This can help motivate a consumer to purchase TCCCs product because they have shown the consumer the consumer that in as much as they want to make profit, they also care about them and their health. The recession did not really affect TCCCs sales because of the motivation TCCC tries to create and the relationship they have been able to build overtime with their consumers. CONCLUSION 3.1 Conclusion Understanding consumers behaviour is key to having a successful company; marketers need to deepen their research on their consumers because the consumers are becoming aware of the important role they play in their consumption pattern. Competitors are always also looking for tactics to grow and influence new consumers, and any organisation that does not meet up with consumers expectations would be losing a consumer. Companies should look for ways to retain their current customers and also focus on getting new ones attracting new customers should be a priority in a recession (Pearce and Michael 2006). Organisations should actively engage their customers more than before.

Outline and Evaluate Research Into the Breakdown of Relationships

Outline and evaluate research into the breakdown of romantic relationships. (24 marks) One piece of research into the breakdown of romantic relationships conducted by Thibaut and Kelly, can explain why a relationship may breakdown using the Social Exchange Theory. A relationship may breakdown due to the ‘profits’ and ‘losses’ in the relationship, one of the participants in the relationship may compare the current relationship to a previous one and realise they are not getting what they should be out of it.However, Hatfield’s Equity Theory suggests that individuals in a relationship are not trying to maximise the benefits and minimise the costs, but the happiest individuals were the ones where the rewards for both parties were equal. Therefore, a relationship may not breakdown because a person is under-benefitting but because there is an imbalance in the rewards. This research is supported by further research carried out by Hatfield which shows that th e happiest newlyweds were the ones who felt like they both inputted equally into the relationship and had equal rewards.The ones under-benefitted had feelings of anger, resentment and deprivation, and those over benefitted felt guilty and uncomfortable. However, this may not mean that a relationship will break down. Karney and Bradbury (1995) found that marital unhappiness did not strong predict a future divorce. A problem with both of the theories is that they cannot explain why people stay in unhappy relationships, where the costs are clearly outweighing the benefits, or where the rewards are unequal.For example in an abusive relationship, many partners stay in the relationship even though they are not having any benefits from it. Another criticism of the social exchange theory is that they imply that people are extremely selfish and underestimates the role of altruism. There are also problems when trying to quantify the costs and benefits in a relationship. A problem with the equ ity theory is that there are strong individual differences as to how much equity people expect from a marriage or romantic relationship.These two theories focus on individualist cultures, where there is an emphasis on personal freedom. They may not apply to collectivist cultures where there is an emphasis more on what is best for society. Another researcher, Duck (1992) looked at findings from several longitudinal studies into the breakdown of relationships. He found that there are many predisposing factors that could influence the dissolution of a relationship. These factors can either be internal; which is where the risk lies in the partners background and personality, or external where it is events outside the relationship that may threaten it.Graziano et al (1996) supports the fact that personality has shown to be an important factor in the breakdown of relationships and says that individuals who are high in agreeableness (co-operative, supportive and non-confrontational) tend t o be in relationships which last longer and there is less conflict. They also believe that relationships where one of both of the couple is high in neuroticism are more likely to end in a divorce. Duck’s predisposing factors do offer reasonable explanations for why some marriages may fail.However only some of the marriages that meet most of all of the criteria will actually end in a divorce, many divorces will involve couples that do not meet any of the criteria. This then suggests that the predisposing factors oversimplify the complex behaviour. This would make the theory reductionist and therefore is not good in explaining the breakdown of relationships. Another problem with the research is that a lot of it can be troubled by various factors such as individual differences with the individuals involved in the relationships.Many of the couples interviewed were often white and middle class, this is culturally biased and therefore means that the results found from the studies c annot be generalised to the cultures of the rest of the world. The data gathered from the research is often mainly retrospective self-report, this is bad because the retrospective means looking back after the event has happened and therefore may be unreliable as it relies on the memory of the individuals meaning that it is not reliable, the self-reports also may lack in validity because it is possible for the participants to lie.